If your bag has been missing for 5 or more days, we'll need more information to help you. Opens another site in a new window that may not meet accessibility guidelines Bags delayed 5+ days Find your bagsĬheck the status of your bags using your name and 13-character file reference number. The agent will give you a 13-character file reference number to use when filing your claim. If you can’t find your bags, see an agent at the airport after landing or you'll need to return.
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